Contact Us

Notary services are available at select branch locations. Please inquire and visit the branch to confirm the availability of the service.

On the Home menu in Online Banking click on Transactions, eStatements and select Tax Documents. You may also get updated tax schedule information on our dedicated Tax Form page. 

Once logged in to Online Banking, click on the account so that you are viewing the transaction history, find/click on "Details & Settings" which you will then find the "Account Number". 

Depending on the type of your loan, there are a few ways to make your payment. For a credit card, you may conduct a simple Move Money / Pay My Loan in Online Banking to your credit card account. For other loans, visit the Make a Payment page and enter your payment details.

You may call our Loan Contact Center at 866-410-0171 or send a secure message to determine your final loan payoff amount. 

Once logged in, visit "Messages" within the online banking menu. 

You may update your contact information by logging into Online Banking. In the Main Menu, click on "Settings" and then "Change of Address."

To get more loan coupons, you may call us at 800-772-4000 or simply send us a secure message in Online Banking. 

To change your name on your Premier America account, you must complete a new Signature Card through DocuSign, in person, or by mail.

What is the new voice-activated Contact Center service?
We’re making it faster and easier than ever to connect with us. Our new voice-activated Contact Center uses advanced technology to recognize your voice and help you get where you need to go no more long menus or button pressing. You can simply speak naturally to manage your accounts, ask questions, and connect with a team member.

How does this new system keep my information safe?
Your security is always our top priority. Our new system uses advanced voice technology to help protect your account and detect fraud before it happens. It can even identify synthetic voices or AI-generated audio, adding an extra layer of defense against new types of scams. Each call is analyzed in real time, which helps us block suspicious activity and keep your information secure.

What are the benefits of voice authentication?
Voice authentication is seamless and secure and you don’t have to remember passwords, PINs, or security questions. The system recognizes your voice in the background, verifying your identity quickly and accurately so you can get help faster. It also helps reduce the chances of fraud, giving you peace of mind every time you call.

Will my calls be handled faster?
Yes! Because the system can verify your identity automatically, our team spends less time on lengthy security questions. This means shorter wait times, faster resolutions, and a smoother experience overall.

Does this technology help stop fraudsters?
Absolutely. The system monitors for unusual activity even before anyone speaks with a representative and blocks most phone-based fraud attempts before they reach your account. It continuously learns from suspicious patterns to help stop fraud networks and protect you from emerging threats.

Do I need to do anything to start using the new system?
No setup is required. The next time you call us, you’ll automatically benefit from the new voice-activated service. Just speak naturally when prompted, and the system will do the rest.

 

Premier America's Routing Number is: 322283990

To view eStatements, log into Online Banking, click on "Transactions" and then "eStatements."